Original Oil Painting Shipping & Packaging Fees
Packaging and Shipping Fees are NOT INCLUDED in the cost of Original Art
Shipping Cost
Determined by timing, distance and weight via USPS
Estimated Order Processing
3-5 business days
Estimated Shipping Times
United States: 3-7 business days
Outside United States: 6-10 business days
Original Paintings Purchased with the “Pay What You Decide” Program
Packaging and Shipping Fees are NOT INCLUDED in the cost for Original Art purchased with the “Pay What You Decide Program.”
Wearable Art & Earrings
Earrings and all wearable art are not returnable unless damaged. (Please see What to Do If Artwork Arrives Damaged.)
Earrings and all wearable art orders cannot be canceled once the order has begun being processed/and or shipped.
Art Prints and Products
Prints & products are printed and shipped directly from the print facility to you.
Artwork Return Policy
From the time you receive your artwork from our couriers, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund.
We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from Christina Tarkoff and are not fully satisfied, you have:
Seven (7) days to contact us about your intent to return the work
Three (3) days from the day you contacted us to ship out the artwork through a traceable method and provide us with the shipment’s tracking number.
If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund .
How to Return Undamaged Artwork
Step 1 – Within seven (7) days of your merchandise delivery date, please call 215-720-5271 between the hours of 9:00 AM – 2:00 PM EST Monday through Friday or email christina@christinatarkoff.com to give us your order information and the reason for wanting to return the work.
Step 2 – Repackage the artwork using the original packaging materials used by Christina Tarkoff. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to Christina Tarkoff.
Step 3 – Arrange to send the packaged artwork directly back to Christina Tarkoff using a traceable shipping method. You are required to pay all fees when returning artwork back to Christina Tarkoff.
Step 4 – Email all shipping details including tracking number to christina@christinatarkoff.com.
Once the piece safely reaches Christina Tarkoff, we will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.
Additional return information—PLEASE READ.
Christina Tarkoff is not responsible for undelivered returns.
Additional shipping fees may apply for international returns.
What to Do If the Artwork Arrives Damaged
Step 1 – Within 24 hours of receipt of your merchandise, please call 215-720-5271 between the hours of 9:00 AM – 2:00 PM EST Monday through Friday or email christina@christinatarkoff.com to give us your order information.
Step 2 - Save original packaging!
Step 3 - Take photos of damaged artwork and packaging. Please email these photos to christina@christinatarkoff.com.
Step 4 - We will contact you to discuss next steps.